Ongoing Maintenance
Monthly maintenance retainers with SLAs and reports.
Overview
Ongoing maintenance retainers for websites, applications, and digital operations — bundled with monitoring, updates, small changes, and executive reporting.
The challenge
Digital systems need continuous care, but most businesses don't have the internal capacity. Ad-hoc fixes are expensive, slow, and inconsistent.
How Novalify solves it
A predictable monthly retainer covering the maintenance, monitoring, small changes, and reporting your systems need — with clear SLAs.
Value that compounds.
Business value, ROI, efficiency, automation, scalability, risk reduction, and long-term growth.
One monthly fee, no surprises.
Response and resolution times you can plan around.
Content, images, and small features without new SOWs.
Monthly health, tickets, and change log.
Findings feed into a rolling backlog.
One team knows all your systems.
Built for teams like these.
- SMEs without in-house engineering
- Post-launch clients
- Corporate marketing sites
- SaaS products between features
- Long-term partners
What you get.
How we work.
A predictable rhythm from first conversation to long-term support.
- Step 1Discovery
- Step 2Analysis
- Step 3Planning
- Step 4Proposal
- Step 5Implementation
- Step 6Testing
- Step 7Launch
- Step 8Support
Typical engagement.
Audit, access, runbook, SLA agreement.
Monthly delivery and reporting.
Tools and stack.
Common questions.
What SLAs do you offer?+
Standard business-hours SLAs, with priority tiers for critical systems.
Can we scale hours up and down?+
Yes — we tier retainers by hours and criticality.
How is this different from Maintenance (technology)?+
The technology service is the base capability. Ongoing Maintenance is the retainer wrapper with SLAs and reporting.
Continue exploring.
Updates, security, backups, and reliability for live systems. Starting from €350.
Business-hours and priority support plans for live products. Starting from €350.
Continuous performance, uptime, and Core Web Vitals monitoring. Starting from €350.
Ongoing product engineering, roadmap, and delivery partner. Starting from €1,500.
Ready to move forward?
Request a proposal with scope and pricing, or book a 30-minute consultation to talk through your situation.